Ornate embroidery adorns this A-line bridal gown with red satin belt. The beautiful illusion jacket is also coming together with the dress.
*Tailoring Time: 15 working days
Warning: Last items in stock!
Your satisfaction is our long-term pursuit and upmost concern. NUREN GROUP wishes to create a satisfying and enjoyable shopping experience for you. If the items are not satisfactory in any aspect, please refer to the following terms.
Please kindly contact our customer service by Email: firstname.lastname@example.org within 7 days after you receive your package. Any overdue complaint won't be handled. All returned items must be in brand-new condition,unused,unwashed,unaltered and with original condition and packaging.
Solutions to various situations:
1. Quality problems:
For the dresses with any quality problem such as damaged,smudge,missing accessories etc, please send us photos. As long as we confirm the quality problem, we will offer you a satisfying solution.
2. Size issues:
As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately 1 inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
(1) Item is not the size you ordered:
If you are sure the dress was made in wrong size,please send photos of your measurements and you wearing the dress. we encourage you to find a local tailor to make alteration, as long as we can confirm the size is wrong, we will gladly reimburse you. Please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
(2) Item is the size you ordered but does not fit:
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor,at your own cost.
3. Colour mismatch:
(1) Colour difference might exist because of different screen resolutions. Slight color mismatch between the real colour and the screen colour may not mean the item is defective. We have made every effort to match the true colour to the screen colour. Your understanding will be greatly appreciated.
(2) If you are confident that you have received a wrong colour item (for example, you ordered white,but we sent you black),please contact customer service and send some photos of the dress to us. As long as we confirm the colour is wrong,we will make the correct colour dress for you for free.
Returns will not be accepted without prior approval from customer service.
Contact Customer Service by email@example.com within 7 days after you received your orders including an explanation and photographs documenting the reason for the return. Once customer service has approved your request, please send the item back to us as soon as possible and send the tracking number to the customer service by email. Once your return is confirmed and inspected, e-credit will be issued in 7 business days.
Regarding the shipping fee of parcels sent back, buyers need to pay for the shipping fee first and save the invoice. After we received the items, our QC will have a general check, If it is our fault causing the return, we will return the shipping fee to you, if confirmed it is buyers' fault, buyers should pay for the shipping fee themselves (for exchange, buyers will also need to pay for the resending shipping fee).