Product Details

Customize your own scent according to your taste for this unique door gift, offering your guest the most personal and thoughtful gift on your special day. 

Shipping

Processing Timeline:
After purchasing, kindly allow 2-3 working days (excluding weekends & public holidays) to process and prepare your items for shipping.
Shipping depending on location will take either 3-5 working days for West Malaysia & 6-10 working days for East Malaysia.

We ship all items by GDEX or an equivalent courier service, and a tracking number will be provided after payment and production of the item.

Kindly be informed of our shipping lead time below after payment is completed:

• West Malaysia (Peninsula Msia): 3 to 5 working days (excluding weekends & public holidays)
• East Malaysia (Sabah & Sarawak) : 6 to 10 working days (excluding weekends & public holidays)

Exchange & Return Policy

1. How do I return something to you?

You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition). Email us at [email protected] and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

2. Will you refund me my delivery charge?

Shipping costs are borne by the customer and we are not liable until item reaches our office.

3. I have been refunded the incorrect amount.

Oops! But not to worry! Send an email to [email protected] with your order ID and we’ll have it sorted out for you ASAP!

4. Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

5. I returned an item and it was incorrectly refunded or replaced.

Not to worry! Send an email to [email protected] with your order ID and we’ll have it sorted out for you ASAP

6. Can I come and return in person?

Yes, but you must make an appointment first before you pay us a visit! Email our #TeamElliadore at [email protected]